Refund Policy

At RGLux, we take pride in the quality and authenticity of our cosmetic and skincare products. Because our products are intended for personal use, we cannot accept returns or issue refunds once an order has been processed and shipped.

All items are carefully inspected, securely packaged, and handled with strict hygiene standards before leaving our facility. This ensures that every product you receive is new, sealed, and safe to use.

For safety and sanitary reasons, we do not resell or restock any product that has been shipped, even if it remains unopened. Once a product leaves our warehouse, it cannot be returned or exchanged.

We strongly encourage our customers to review product details and ingredients carefully before purchasing. If you have sensitive skin or allergies, please consult the product description or contact us for clarification before placing your order.

RGLux is a certified, legitimate company committed to transparency and customer satisfaction. While refunds are not available due to the nature of our items, we are always here to help you with any questions or concerns regarding your purchase.

In rare cases where a product arrives damaged due to shipping issues, please contact us within 48 hours of delivery with photos and order details. Our team will review the situation and provide an appropriate solution.

By completing a purchase on our website, you agree to this Refund Policy and understand that once shipped, all sales are final.

Thank you for understanding our commitment to hygiene, product integrity, and fair customer care.